5 out of 55.003 Aug 2026IN
thanks sony for sorting out my issue in minutes, super quick
Why this review is included: Explicit completed fix
What it supports: Quick issue resolution
Read the review at the source
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Monthly review findings and trader experiences.
Reviews analysed
832
Aug 1, 2026 to Aug 31, 2026
Average rating
4.82
+0.02 points vs July 2026
Detailed experiences
69.5%
Of 832 reviews published this month
Mentioned an issue
29.2%
Of reviews describing a detailed experience
Monthly review brief
Traders rate MyFundedFutures highly, above all for support that answers fast and refunds that get paid. The detailed complaints are accounts closed over disputes, orders that did not fill as expected, and withdrawals blocked by identity checks. A good conversation with an agent does not mean the money or the account came back.
What traders said worked
Issues reviewers mention
This report describes customer reviews published during the reporting month; the underlying experiences may have occurred earlier. Allegations, payout claims and refund outcomes are reviewer-reported, not audited or independently adjudicated.
Open a finding for the reported experience and its source reviews.
Positive findings from this month's report.
Responsive help and completed fixes
RecurringReviewers repeatedly describe prompt answers and completed fixes. Concrete accounts include email-to-resolution timing and technical corrections, alongside less specific service praise.
thanks sony for sorting out my issue in minutes, super quick
Why this review is included: Explicit completed fix
What it supports: Quick issue resolution
Read the review at the sourceI had technische Probleme and they just reponded to my ticket in 5 minutes
Why this review is included: Separates initial response from later resolution
What it supports: Prompt technical-support response
Read the review at the sourceRefunds after purchase and renewal mistakes
RecurringCustomers report refunds for unwanted renewals, mistaken purchases and failed discounts. Some describe completed payments, while others only establish assistance or an offered remedy.
Frank was very helpful when I asked for a refund. Got quick service and got my refund.
Why this review is included: Confirms receipt rather than an offer
What it supports: Completed refund
Read the review at the sourceELLIS helped me process and unintended account renewal refund.
Why this review is included: Specifies the refund trigger
What it supports: Renewal-refund assistance
Read the review at the sourceExcellent ! I've made a mistake and used my coupon code to buy an account on wrong platform.
Why this review is included: Identifies customer purchase error
What it supports: Wrong-platform refund context
Read the review at the sourceAccess and funded-account setup restored
RecurringReviewers describe useful support for login credentials, platform connections, account visibility and funded activation. These are recovery experiences, not evidence that setup was universally frictionless.
My credentials were not working.
Why this review is included: Concrete access problem followed by reported correction
What it supports: Credential-recovery context
Read the review at the sourceSeamless from buying to passing to activating instantly to sim funded.
Why this review is included: Direct positive progression account
What it supports: Smooth purchase-to-funded activation
Read the review at the sourceOliver helped me to set my account up when it wasnt working, thanks to him I can function.
Why this review is included: Explicit functional outcome
What it supports: Setup restored
Read the review at the sourceSupport makes account rules easier to understand
RecurringReviewers credit staff with explaining consistency, drawdown, account limits and plan differences. Several acknowledge an initial misunderstanding rather than alleging an incorrect enforcement decision.
Fauzi did an excellent job explaining to me the consistency rule on the EOD rapid.
Why this review is included: Names a specific plan rule
What it supports: Consistency-rule explanation
Read the review at the sourceYasser helped me with the consistency calculation.
Why this review is included: Concrete calculation assistance
What it supports: Practical consistency guidance
Read the review at the sourceFast payouts include repeat-receipt accounts
RecurringPayout-positive reviews include actual receipt and repeat withdrawals, not just recommendations. Timing language ranges from almost instant to arrival after paperwork; approval speed and bank receipt are not interchangeable.
Almost Instant payouts
Why this review is included: Direct speed claim
What it supports: Very fast payout experience
Read the review at the sourceIve taken 3 payouts all landed in my account within the hour after filling out the correct paperwork.
Why this review is included: Receipt, repetition and timing are explicit
What it supports: Repeat fast receipts
Read the review at the sourceJust got my first payout LFGGG!!
Why this review is included: Explicit receipt milestone
What it supports: Payout received
Read the review at the sourceCase review sometimes preserves account access
RecurringCustomers report reinstatement, vacation accommodation and corrected verification problems. Other reviews still describe pending approval, so helpful handling does not always establish completion.
My request to take a three weeks vacation was approved.
Why this review is included: Completed exception approval
What it supports: Vacation accommodation
Read the review at the sourceI had an issue with my KYC verification
Why this review is included: Specific verification issue subsequently described as fixed
What it supports: KYC recovery context
Read the review at the sourcePositive live-transition expectations are reported
RecurringReviewers describe moving toward live accounts after payouts. Their accounts support favorable transition expectations, but do not establish the subsequent live-trading experience.
I feel like MyFundedFutures has made me a better futures Trader and has provided support and payouts as described in their service level agreement,
Why this review is included: Connects positive trading and payout experience to forthcoming transition
What it supports: Positive pre-live experience
Read the review at the sourceReported problems and what happened next.
Accounts closed for inactivity just before a payout
RecurringReviewers allege inactivity closures around withdrawal or funded activation, and some contest how prominently the rule was disclosed. A separate reviewer reports reinstatement of unused accounts; that outcome does not resolve the other complaints.
PAID FOR AND PASSED FUNDED CHALLENGE
Why this review is included: Locates the complaint after evaluation
What it supports: Funded-stage closure context
Read the review at the sourceThere is a 7 day inactivity rule and my accounts (5!) were closed because I did not trade,
Why this review is included: Explicit closure trigger
What it supports: Inactivity enforcement
Read the review at the sourceSaying I haven’t placed a trade in 7 calendar days.
Why this review is included: Reviewer reproduces stated breach reason
What it supports: Inactivity reason for payout-stage breach
Read the review at the sourceExits that did not fill, and losses left uncompensated
RecurringCustomers allege delayed exits, failed cancellations, stop orders not filling and software-related account losses. Some support-assisted trading problems were resolved, but the loss allegations are not independently verified by these reviews.
I had an order problem.
Why this review is included: Introduces a detailed cancellation and loss account
What it supports: Execution complaint
Read the review at the sourceFills are absolutely terrible
Why this review is included: Introduces specific lag and stop-fill allegations
What it supports: Fill-quality complaint
Read the review at the sourceTradovate has issues with executing accurate trades during Asian session open and they did not fix it.
Why this review is included: Specific session and claimed lack of fix
What it supports: Unresolved execution allegation
Read the review at the sourcePayout denied after an identity video call
RecurringA reviewer alleges payout denial after an identity video call. Another says a duplicate registration discovered during KYC led to cancellation and an outstanding evaluation refund. These are distinct from the verification glitches that other customers say support corrected.
I PASSED ALL 3 EVALUATIONS, MY ACCOUNT WAS CANCELLED DURING KYC — REFUND STILL NOT RECEIVED
Why this review is included: States the claimed progression and unresolved refund
What it supports: KYC-stage cancellation and refund dispute
Read the review at the sourceI just made several thousand dollars and had to do a facetime with MFFU to which they then denied my payouts
Why this review is included: Links video verification to alleged denial
What it supports: Identity-review payout denial
Read the review at the sourceSubscriptions renew unwanted and discount codes fail
RecurringUnwanted renewals and discount failures recur in otherwise positive reviews. Other customers allege misleading coupon eligibility or unavailable promotions and say support did not provide a remedy.
I had an issue with an unexpected account renewal and contacted MyFundedFutures support for assistance.
Why this review is included: Explicit renewal trigger
What it supports: Unexpected-renewal friction
Read the review at the sourceMisleading Promotions & Unhelpful Support
Why this review is included: Introduces detailed coupon-labeling allegation
What it supports: Disputed promotion handling
Read the review at the sourceWas sent an email to try the firm out.
Why this review is included: Establishes promotional acquisition context
What it supports: Email-offer complaint context
Read the review at the sourceBot replies and handoffs before a real agent helps
RecurringAlongside quick fixes, reviewers describe unanswered messages, adviser handoffs, weak bot answers and waits before a capable agent intervened. Several such cases ultimately resolved; others did not state a final outcome.
Good service, even though I went through three advisors and there were delays between each one, in the end Timmy managed to solve my problem
Why this review is included: Shows both friction and final resolution
What it supports: Resolved escalation delay
Read the review at the sourcetha ai assist is not that good but FAUZI answered every question with 1 message thanks
Why this review is included: Contrasts bot and human outcomes
What it supports: Human support recovering an unsatisfactory bot interaction
Read the review at the sourceYasser the customer service guy lied to me and i didnt pass my account.
Why this review is included: Specific adverse advice allegation
What it supports: Alleged support misinformation; not verified
Read the review at the sourceEvaluations marked failed with loss allowance left
RecurringReviewers report evaluations marked failed without trading and account closures despite claimed remaining loss allowance. Other disputes concern news trading or penalties harsher than expected. The reviews do not establish whether those decisions complied with the applicable terms.
They revoked my services on the basis of some rules which only results in deduction in points system but they choose to revoke my services
Why this review is included: Identifies disagreement over consequence
What it supports: Penalty proportionality dispute
Read the review at the sourceThis was my very first time buying evaluation accounts with MyFundedFutures, and the experience has been a complete nightmare.
Why this review is included: Introduces detailed unused-evaluation failure complaint
What it supports: Purchase-to-evaluation failure context
Read the review at the sourceOne payout deducted but unpaid until support stepped in
RecurringA reviewer describes a deducted-but-incomplete payout later received after support intervention. Another reports receipt later than promised. Pending-review questions elsewhere do not, by themselves, establish a payout delay or denial.
I had an issue with one of my payout requests where the funds appeared to be deducted from my trading account, but the payout process did not complete properly.
Why this review is included: Specific processing failure
What it supports: Payout-processing exception
Read the review at the sourceRules hard to find, even when support explains them well
RecurringReviewers seek clarification of consistency, drawdown and active-account limits. Some specifically criticize where rules appear or how their scope and news timing are presented, even while praising the agent who explained them.
I was informed by EMMA about a rule that applied to all accounts when I thought it only applies to one account which was the Flex accounts because the rule is actually stated on the trading rules of the flex account and not the other accounts.
Why this review is included: Specific documentation-scope complaint
What it supports: Rule discoverability problem
Read the review at the sourceSome errors with adding cards and no clear rules and regulations page.
Why this review is included: Direct rules-presentation concern
What it supports: Difficulty locating clear terms
Read the review at the sourceA Canadian reviewer reports a blocked return to trading
ReportedThis reviewer says live progression stalled, the trading balance was paid instead, and later re-entry was refused because of prior sim-cap attainment and Canadian live restrictions. The same review alleges an unpaid affiliate balance and ignored follow-up. It does not establish a general outcome for Canadian customers.
Canadian traders, do not waste your time.
Why this review is included: Identifies the geographic scope of this individual complaint
What it supports: Canadian reviewer's live-transition account
Read the review at the sourceReviewer-reported payout experiences. Topic counts can overlap; the most-mentioned appear first.
Mentioned a payout
5.2%
Of all reviews published this month
Described it positively
65.1%
Of reviews that mentioned a payout
Went through cleanly
35
Reviews describing no payout problem
Hit a problem
8
Reviews describing a payout problem
An inactivity closure blocked a withdrawal, one payout was denied over identity, one news-trading breach is disputed, and one payment failed in processing before being corrected. One trader was paid later than promised.
Praise runs from near-instant processing to money received once paperwork cleared. Some traders separate approval from the bank credit, and no universal settlement time appears.
Only methods and amounts reviewers explicitly named.
Amounts described
No amount with an identified currency is available.
An inactivity closure blocked a withdrawal, one payout was denied over identity, one news-trading breach is disputed, and one payment failed in processing before being corrected. One trader was paid later than promised.
| Problem | Reviews | What reviewers described |
|---|---|---|
| Closure prevented withdrawal | 1 | 1 review matched this reported problem pattern. |
| Consistency calculation | 1 | 1 review matched this reported problem pattern. |
| Deducted funds but incomplete payout processing | 1 | 1 review matched this reported problem pattern. |
| Disputed news-trading breach | 1 | 1 review matched this reported problem pattern. |
| Problem | Reviews | What reviewers described |
|---|---|---|
| Identity-based denial | 1 | 1 review matched this reported problem pattern. |
| Inactivity closure | 1 | 1 review matched this reported problem pattern. |
| Limited payout-method choice | 1 | 1 review matched this reported problem pattern. |
| Slower than promised | 1 | 1 review matched this reported problem pattern. |
The only reasons on record are the ones traders give: inactivity, an identity mismatch, news-trading enforcement and confusion over the consistency calculation. Why the one processing failure happened is unknown. The affiliate-balance complaint is not a trading payout.
Most-mentioned topics first. Counts can overlap because a review may mention several rules. See the Rules tab for the rules themselves.
The disputes that cost money are inactivity, loss thresholds, news trading, identity or registration requirements and penalties harsher than expected. Even positive reviews complain that the rules are hard to find, especially their account-specific scope and the active-account limit.
| What was disputed | Reviews | Consequence described | Stage |
|---|---|---|---|
| Daily profit threshold for live progression | 1 | Reviewer says live threshold reached rapidly | move_to_live |
| Evaluation failure before any trade | 1 | Asked to buy reset or wait for subscription renewal | evaluation |
| Evaluation failure without trading | 1 | Purchased evaluations marked failed despite no trades or reported drawdown breach | evaluation |
| Funded drawdown threshold | 1 | Account breached at reported -1789 despite no new equity high | trading |
| What was disputed | Reviews | Consequence described | Stage |
|---|---|---|---|
| Identity verification after video call | 1 | Payout denied and ban reported | kyc |
| Inactivity after 7 calendar days | 1 | Sim account breached when payout requested | payout |
| Inactivity after funded activation | 1 | Account breached despite recent verification and request for help | funding |
| Inactivity-rule visibility | 1 | Account breached on intended payout day | payout |
| Loss-limit calculation | 1 | Account closed despite claimed remaining allowance above 500 dollars | trading |
| Martingale and increasing size after losses | 1 | Not consistently stated. | trading |
| Multiple registrations after losing access to old email | 1 | New account cancelled during KYC; refund of 230.945744 USDT requested but not received | kyc |
| New-user restriction on displayed discount code | 1 | Coupon rejected despite allegedly missing restriction label | purchase |
| News-trading enforcement and notification | 1 | Breach reported nearly 48 hours later; payout disputed | trading |
| Points-system penalty versus service revocation | 1 | Services revoked instead of expected point deduction | Not consistently stated. |
| Promotional coupon validity | 1 | Advertised coupon not found despite claimed attempt before expiration | purchase |
| Sim cap and Canadian live-account eligibility | 1 | Trading stopped; balance paid instead of live account; permanent exclusion later reported | move_to_live |
| Unspecified account rules | 1 | Account cancelled despite claimed compliance | Not consistently stated. |
| Waiting around news | 1 | Not consistently stated. | trading |
This section looks at what happened to the customers who needed help.
686 reviews involved support.
Support outcomes
Positive 95.8%, Mixed 2.2%, Negative 1.9%, Not Stated 0.1%
Support is the recurring positive: real human explanations, refunds and access fixes. The negatives are slow contact, being passed between agents, useless automated replies and disputed decisions that end with no remedy.
Helped
Did not help
Chosen for how much they explain, whether positive or negative. Each one says why it was picked.
thanks sony for sorting out my issue in minutes, super quick
Why this review is included: Explicit completed fix
What it supports: Quick issue resolution
Read the review at the sourceI had technische Probleme and they just reponded to my ticket in 5 minutes
Why this review is included: Separates initial response from later resolution
What it supports: Prompt technical-support response
Read the review at the sourceFrank was very helpful when I asked for a refund. Got quick service and got my refund.
Why this review is included: Confirms receipt rather than an offer
What it supports: Completed refund
Read the review at the sourceELLIS helped me process and unintended account renewal refund.
Why this review is included: Specifies the refund trigger
What it supports: Renewal-refund assistance
Read the review at the sourceThe same firm can be easy to buy from and hard to get paid by. Splitting reviews by stage keeps that visible.
14.2% of reviews tagged to a stage.
Worked
Went wrong
3.8% of reviews tagged to a stage.
Worked
Went wrong
3.2% of reviews tagged to a stage.
Worked
Went wrong
0.7% of reviews tagged to a stage.
Worked
Went wrong
7.3% of reviews tagged to a stage.
Worked
Went wrong
5.0% of reviews tagged to a stage.
Worked
Went wrong
0.5% of reviews tagged to a stage.
Worked
Went wrong
4.0% of reviews tagged to a stage.
Worked
Went wrong
Monthly figures from the same review analysis.
| Month | Review volume |
|---|---|
| Jul 26 | 916 |
| Aug 26 | 832 |
Reviews in this month
832
-9.2%vs July 2026
Average rating
4.82 out of 54.82
+0.02 points vs July 2026
832 reviews, grouped by star rating.
Shares are of this month’s total review count.
No issue mentioned
Of detailed experiences
Mentioned an issue
Of detailed experiences
Where reviewers said what happened next. Silence is counted as unknown, not as unresolved.
How incidents ended
Resolved 60.9%, Not Stated 25.4%, Unresolved 8.9%, Partial 4.1%, Compensated 0.6%
Detail is what makes a review checkable, so it is measured rather than assumed.
Daily review counts for the selected month.
August
| M | ||||||
|---|---|---|---|---|---|---|
| W | ||||||
| F | ||||||
Hover or tap a day for the number of reviews posted.
The review peak has no single cause
One stretch of the month drew a burst of reviews. They mix service praise, refund handling and negative account reports, with nothing in them explaining why the reviews landed together.
Support
Real humans, fast answers, refunds paid
The risk
Accounts closed and withdrawals blocked
Evidence
Trader reports, not audited account records
Patterns in reviewers’ experiences.
Positive themesMost encouraging for traders who want a human they can reach about onboarding, account questions and purchase mistakes. Traders do report payouts received, though that is not a guarantee.
Recurring concernsBe careful if you might need an inactivity exception, if a breach review could go against you, if your strategy needs precise fills, or if your identity or country could fail an eligibility check. Outcomes in those situations differ sharply.
Scores out of 10 · August 2026
Satisfaction
9.6/ 10
Published sentiment is strongly favorable, with helpful staff and easy interactions named again and again.
Trust
7.1/ 10
Payouts received and remedies completed back the positive picture; unresolved allegations stop it from being unqualified.
Payouts
6.5/ 10
Money actually received is encouraging, but pending requests, approval timing and blocked withdrawals are counted separately.
Support
9.7/ 10
Human help is a genuine strength. The exceptions are waits, handoffs and disputes that end without a remedy.
Rules
4.4/ 10
Support explains the rules well. Finding them, knowing their scope and living with how they are enforced still cause trouble.
Overall
7.5/ 10
The evidence is much stronger on reachable support and practical fixes than on how account, execution or payout disputes end.