5 out of 55.005 Aug 2026CA
second payout !
Why this review is included: Identifies a repeat payout rather than a general endorsement.
What it supports: Repeat withdrawal experience
Read the review at the source
Monthly review findings and trader experiences.
Reviews analysed
178
Aug 1, 2026 to Aug 31, 2026
Average rating
4.03
-0.36 points vs July 2026
Detailed experiences
69.7%
Of 178 reviews published this month
Mentioned an issue
44.4%
Of reviews describing a detailed experience
Monthly review brief
Reviews published during the reporting month are predominantly favorable, with concrete praise for support, withdrawals and platform usability. Detailed negative accounts concentrate on disputed billing, account enforcement and payout-access problems. Successful routine experiences do not settle the unresolved allegations.
What traders said worked
Issues reviewers mention
This report describes reviews published during the reporting month, not necessarily experiences occurring within it. Allegations, timing and payout amounts are reviewer-reported and are not audited findings. Company replies alone are not treated as proof of resolution.
Open a finding for the reported experience and its source reviews.
Positive findings from this month's report.
Reviewers describe successful withdrawals and prompt processing
RecurringPayout accounts include repeat withdrawals, bank-wire receipt and fast processing. Some reviewers describe successful payments without specifying elapsed time, while others report processing speed rather than confirmed bank-arrival speed.
second payout !
Why this review is included: Identifies a repeat payout rather than a general endorsement.
What it supports: Repeat withdrawal experience
Read the review at the sourcePayout received via bank wire — everything as promised
Why this review is included: Explicitly reports receipt and the payment method.
What it supports: Completed bank-wire payout
Read the review at the sourceeach payout was finalized within 24 hours
Why this review is included: Provides a specific processing claim without establishing bank-arrival timing.
What it supports: Prompt payout finalization
Read the review at the sourcePatient explanations and hands-on assistance
RecurringReviewers describe support answering questions, troubleshooting configurations and investigating concerns. AI assistance sometimes supplied the needed explanation, while other accounts valued a more specific human response.
Been in contact with support of over 3-4 hours trying to reset my chart and other configurations. Literally took her time to help me out and fix everything I asked of her.
Why this review is included: Connects substantial troubleshooting time with a customer-confirmed fix.
What it supports: Hands-on configuration assistance
Read the review at the sourcediamond my support agent helped me find my issue and get it resolved
Why this review is included: Explicitly reports diagnosis and resolution.
What it supports: Issue resolution
Read the review at the sourceEl soporte que dan es casi inmediato
Why this review is included: Provides a direct qualitative response-speed claim.
What it supports: Responsive support
Read the review at the sourceEstupendo soporte técnico. Dudas resueltas enseguida, ya sea con Windy o con soporte humano.
Why this review is included: Reports questions resolved through both AI and human support.
What it supports: Useful explanations across support channels
Read the review at the sourceRefunds and credits were reported in specific cases
RecurringReviewers report refunds after forgetting to cancel subscriptions and credits after an accidental evaluation reset. These customer-confirmed remedies are distinct from the unresolved duplicate-charge complaints elsewhere in the evidence.
I took a break from trading and forgot to cancel a combine. I contacted support through chat and they canceled and refunded me.
Why this review is included: States the customer's cancellation oversight and the completed remedy.
What it supports: Subscription cancellation and refund
Read the review at the sourceThey credited me the profit as well as the eval fee with no issues and in a very timely manner.
Why this review is included: Reports specific credits rather than merely a promise to investigate.
What it supports: Evaluation-reset compensation
Read the review at the sourceActivation and account administration could run smoothly
RecurringAccounts describe activation, dashboard cleanup, migration assistance and correction of a mistaken closure. Helpful administration did not always establish that every underlying account problem was fully resolved.
Italie helped me to get my account activated quickly
Why this review is included: Identifies a completed activation task.
What it supports: Account activation assistance
Read the review at the sourceRecently I had an issue with one of my accounts, it was mistakenly closed, after a brief conversation with the support team, they identified the issue and were able to solve it quickly.
Why this review is included: The customer explicitly confirms correction of a mistaken closure.
What it supports: Account-access correction
Read the review at the sourcePassed my combines last week and they got activated prior to market open.
Why this review is included: Connects evaluation completion with activation.
What it supports: Transition from evaluation to activated accounts
Read the review at the sourceThe trading interface attracted concrete usability praise
RecurringReviewers describe a clean interface, familiar charting and straightforward trading controls. Positive usability comments also appear in reviews that criticize payout requirements or other parts of the experience.
I like trading with Topstep. Their platform is clean and straight forward.
Why this review is included: Identifies a platform strength within an otherwise qualified review.
What it supports: Interface clarity
Read the review at the sourceI love how smooth and easy to operate the trading platform is !
Why this review is included: Describes ease of operation rather than generic firm praise.
What it supports: Trading-platform usability
Read the review at the sourceReported problems and what happened next.
Disputed recovery charges and duplicate billing
RecurringReviewers allege unexpected charges, including after cancellation or account closure. Several describe explanations involving earlier payment-processor problems, while others dispute duplicate debits and report financial strain. These allegations do not establish whether the underlying charges were owed.
Topstep debited my account out of nowhere with no prior notice.
Why this review is included: Reports an unexpected debit without introducing an inferred amount.
What it supports: Unexpected billing
Read the review at the sourceTake my money after I cancelled subscription. I cancelled before billing date still taking money.
Why this review is included: Directly alleges charging after cancellation.
What it supports: Post-cancellation billing dispute
Read the review at the sourceTheir payment processor messed up on payments and caused me to be double charged a month after purchases I had already made.
Why this review is included: Links the alleged duplicate debit to the reviewer's processor-error explanation.
What it supports: Disputed delayed collection
Read the review at the sourceMy account was duplicate charged on Wednesday due to some Topstep payment processor error. . The bank account was pushed negative.
Why this review is included: Reports a concrete financial consequence of the disputed debit.
What it supports: Billing-related financial strain
Read the review at the sourceAccount closures contested on trading-rule grounds
RecurringReviewers dispute bans involving copy trading, hedging, shared households and loss-limit enforcement. Some describe prior successful withdrawals before closure. That sequence does not verify their allegation that profitability caused the ban.
ME ELIMINARON 5 CUENTAS FINANCIADAS CON 1000 CADA UNA , SIN PREVIO AVISO. ACUSANDOME DE COPYTRADING!!! CUANDO NO ES ASI.
Why this review is included: Directly states a funded-account removal and denial of the cited accusation.
What it supports: Contested copy-trading enforcement
Read the review at the sourceLa empresa indica que en un domicilio pueden haber varias cuentas mientras los perfiles sean individuales y después que lo haces te banean
Why this review is included: Identifies the reviewer's understanding of household-profile permissions.
What it supports: Shared-household rule dispute
Read the review at the sourceI have been trading for about a year and have gotten around 90 payouts total. They just banned me today
Why this review is included: Establishes the reported sequence without endorsing an alleged motive.
What it supports: Prior payouts followed by a reported ban
Read the review at the sourceI got a live account with topstep.... accused me for copytrading and closed my live account.
Why this review is included: Specifies closure at the live-account stage.
What it supports: Live-account enforcement complaint
Read the review at the sourceFacial-verification disputes affected access and withdrawals
RecurringReviewers describe restrictions after facial-verification events and request alternative human checks. A reviewer also reports a refused payout and permanent ban. The reviews do not independently establish whether these were technical false positives or valid compliance decisions.
my account was restricted because of an issue during the facial recognition step.
Why this review is included: Locates the account restriction at facial verification.
What it supports: KYC-related access restriction
Read the review at the sourcePayout de 629 $ confisqué et compte banni suite à un faux positif du scan facial !
Why this review is included: Reports the customer's alleged payout and account consequences, without validating the false-positive claim.
What it supports: Disputed KYC decision affecting payout
Read the review at the sourceLive transfers interrupted Express-account access
RecurringReviewers describe Express accounts being paused or locked when moved toward live trading, interfering with trading or intended payout requests. A reviewer reports a subsequent compliance ban during that transition; the evidence does not establish that outcome as inherent to live transfer.
right before i was ready to submit a payout on my 5 express accounts they sent me an email that i am on a live account now and all my express accounts are locked and can't make the payout anymore
Why this review is included: Connects the transfer notification directly to unavailable Express payout requests.
What it supports: Transfer-related payout-access interruption
Read the review at the sourceI wasn't happy about being moved to a LIVE account, but I had no choice but to sign the agreement because my accounts were automatically paused.
Why this review is included: Describes the reviewer's lack of choice and paused access.
What it supports: Mandatory-transition complaint
Read the review at the sourcePayout exceptions ranged from corrected details to unrecovered transfers
RecurringReviewers report processing delays and payment-detail exceptions with different outcomes. A Wise processing issue and an IBAN issue were reported as corrected, while separate accounts describe money sent to incorrect bank details and still not recovered.
Topstep sent my first payout to the wrong bank account number.
Why this review is included: Identifies a specific alleged payout-routing failure.
What it supports: Misdirected bank payment
Read the review at the sourceWhen support finally sent me the wire confirmation, the beneficiary name and account number on it were not mine — a different name, a different account.
Why this review is included: Reports the basis for another beneficiary-detail dispute.
What it supports: Wire beneficiary mismatch
Read the review at the sourceI was using WISE and they had a processing issue, but it came through today.
Why this review is included: Explicitly distinguishes a resolved processing problem from an unpaid case.
What it supports: Payment received after a processing issue
Read the review at the sourceChris from support helped me with the issue fast, issue with IBAN information for a payout but solved the issue
Why this review is included: Confirms correction of the information issue, not necessarily payment receipt.
What it supports: IBAN exception corrected
Read the review at the sourceExecution and account-status reliability drew complaints
RecurringReviewers describe slippage, halts, delayed updates and confusing account-status displays. A reviewer attributes a funded-account closure to a stop-loss execution problem and says support did not accept the submitted evidence. The reviews alone cannot establish the technical cause.
Of course there are slippage issues, some cases of halting at the wrong time and even jittery delays
Why this review is included: Shows that execution concerns also appeared in an otherwise favorable review.
What it supports: Reported execution and responsiveness issues
Read the review at the sourceI had a stop loss placed but the candle jumped over the stoploss and they closed my account .
Why this review is included: Links the reviewer's execution allegation to account closure.
What it supports: Alleged execution-related account loss
Read the review at the sourcePayout eligibility and drawdown requirements created friction
RecurringReviewers object to payout thresholds, changing account terms and drawdown requirements across stages. These include both preferences about the rules and a concrete account of being unable to request a payout before losing the account; they should not be treated as equivalent evidence of denied payment.
I also do not care for the 5 day or 3 day process of getting paid. Too many rules of being above your last payout threshold and so on.
Why this review is included: Identifies the rule preference without implying an actual rejected withdrawal.
What it supports: Payout-eligibility friction
Read the review at the sourcebut once you are "funded" with an XFA, you get another trailing drawdown that you are forced to dig out of.
Why this review is included: Specifies the funded-stage drawdown objection.
What it supports: Drawdown requirements across stages
Read the review at the sourceEscalation did not always produce an explanation or remedy
RecurringNegative support accounts describe scripted responses, missing follow-up and limited explanation of disputed decisions. Other reviewers distinguish courteous communication from actual resolution, particularly while billing or payout problems remained outstanding.
They do not care to help you, always replying with pre generated responses. Today the rep left mid conversation for over an hour and left my message on seen.
Why this review is included: Describes both scripted communication and a specific interruption in assistance.
What it supports: Support follow-through complaint
Read the review at the sourceReviewer-reported payout experiences. Topic counts can overlap; the most-mentioned appear first.
Mentioned a payout
29.8%
Of all reviews published this month
Described it positively
64.2%
Of reviews that mentioned a payout
Went through cleanly
37
Reviews describing no payout problem
Hit a problem
16
Reviews describing a payout problem
Reported problems include slow processing, IBAN exceptions, disputed payment routing, compliance holds and unavailable requests during live transfer. Some issues were corrected; other payments or eligibility disputes remained outstanding.
Positive accounts describe fast processing, and some give short elapsed-time claims. Finalization, approval and bank arrival are not interchangeable, so the reviews do not establish a uniform end-to-end payout time.
Only methods and amounts reviewers explicitly named.
Amounts described
USD 10000
Reported problems include slow processing, IBAN exceptions, disputed payment routing, compliance holds and unavailable requests during live transfer. Some issues were corrected; other payments or eligibility disputes remained outstanding.
| Problem | Reviews | What reviewers described |
|---|---|---|
| Balances made ineligible after a ban during live transfer | 1 | 1 review matched this reported problem pattern. |
| IBAN information exception | 1 | 1 review matched this reported problem pattern. |
| Payment sent to the wrong bank account | 1 | 1 review matched this reported problem pattern. |
| Payout held for review | 1 | 1 review matched this reported problem pattern. |
| Problem | Reviews | What reviewers described |
|---|---|---|
| Payout refused following facial-verification alert | 1 | 1 review matched this reported problem pattern. |
| Processing delay | 1 | 1 review matched this reported problem pattern. |
| Processing issue | 1 | 1 review matched this reported problem pattern. |
| Slow payout | 1 | 1 review matched this reported problem pattern. |
| Unable to request payout after Express accounts were locked | 1 | 1 review matched this reported problem pattern. |
| Unable to request payout under disputed consistency requirements | 1 | 1 review matched this reported problem pattern. |
| Wire allegedly sent to another beneficiary; recall pending | 1 | 1 review matched this reported problem pattern. |
Reasons attributed in the reviews include payment-detail or processor issues, identity checks, alleged prohibited trading and transfer-related restrictions. These are reported explanations rather than independently established causes, and some payout complaints give no reason.
Most-mentioned topics first. Counts can overlap because a review may mention several rules. See the Rules tab for the rules themselves.
Disputes concern copy trading, hedging, household profiles, facial verification, VPN use, payout eligibility, drawdown and live transfer. Other reviewers praise rule clarity. The evidence distinguishes objections to a rule's design from allegations that it was incorrectly applied, but cannot adjudicate those allegations.
| What was disputed | Reviews | Consequence described | Stage |
|---|---|---|---|
| Copy-trading accusation | 3 | Live account closed | trading |
| Express payout cap and split | 1 | Reviewer considers the terms unfavorable | payout |
| Facial-verification alert and identity checks | 1 | Permanent account ban and payout refusal | kyc |
| Facial verification and assistance with camera permissions | 1 | Account restricted; reviewer seeks human identity review | kyc |
| What was disputed | Reviews | Consequence described | Stage |
|---|---|---|---|
| Fraud accusations | 1 | Reviewer reports a ban and denies the accusations | trading |
| Hedging and trading on behalf of others | 1 | Payout held for review and violation alleged | payout |
| Individual profiles sharing a household | 1 | Reviewer alleges bans despite understanding this arrangement was permitted | trading |
| Live tradable balance and reserve access | 1 | Hypothetical liquidation would forfeit the reserve; no personal liquidation established | move_to_live |
| Live transfer before an eligible Express payout request | 1 | Express accounts locked and payout request unavailable | move_to_live |
| Mandatory daily loss limit during the evaluation | 1 | Reviewer says passing became harder | evaluation |
| Mandatory live transfer | 1 | Accounts paused; reviewer says there was no choice but to sign and wait for credentials | move_to_live |
| Mandatory live transfer and market-data fees | 1 | Reviewer objects to forced transfer and recurring data costs | move_to_live |
| Maximum loss limit | 1 | Reviewer says an account was closed before the limit was reached | trading |
| Payout consistency threshold | 1 | Unable to request payout before eventually losing the account | payout |
| Payout-day requirements and previous-payout threshold | 1 | Reviewer prefers unrestricted withdrawals; no specific failed request described | payout |
| Section 27 and alleged hedging | 1 | Account ban after a history of payouts | trading |
| Section 27 and copy trading across profiles | 1 | Ban during transfer and balances made ineligible for payout | move_to_live |
| Separate trader profiles operating from the same household | 1 | Accounts closed with reported financial harm | trading |
| Trading-account terms changed after withdrawals | 1 | Reviewer says permitted account terms became more restrictive | trading |
| Trading together across users | 1 | Reports friends being banned and the group being accused; own account outcome unclear | trading |
| Trailing drawdown in both Combine and Express Funded accounts | 1 | Reviewer objects to rebuilding a buffer at both stages | funding |
| VPN usage | 1 | Reviewer reports an account ban after previously using a VPN without issues | trading |
This section looks at what happened to the customers who needed help.
95 reviews involved support.
Support outcomes
Positive 74.7%, Negative 20.0%, Mixed 4.2%, Not Stated 1.1%
Support is a recurring strength in question-answering and routine administration, but a recurring concern in contested billing, execution and compliance cases. AI explanations sometimes helped; reviewers also valued human clarification and reported weaknesses in automated answers.
Helped
Did not help
Chosen for how much they explain, whether positive or negative. Each one says why it was picked.
second payout !
Why this review is included: Identifies a repeat payout rather than a general endorsement.
What it supports: Repeat withdrawal experience
Read the review at the sourcePayout received via bank wire — everything as promised
Why this review is included: Explicitly reports receipt and the payment method.
What it supports: Completed bank-wire payout
Read the review at the sourceeach payout was finalized within 24 hours
Why this review is included: Provides a specific processing claim without establishing bank-arrival timing.
What it supports: Prompt payout finalization
Read the review at the sourceBeen in contact with support of over 3-4 hours trying to reset my chart and other configurations. Literally took her time to help me out and fix everything I asked of her.
Why this review is included: Connects substantial troubleshooting time with a customer-confirmed fix.
What it supports: Hands-on configuration assistance
Read the review at the sourceThe same firm can be easy to buy from and hard to get paid by. Splitting reviews by stage keeps that visible.
14.0% of reviews tagged to a stage.
Worked
Went wrong
7.9% of reviews tagged to a stage.
Worked
Went wrong
2.8% of reviews tagged to a stage.
Worked
Went wrong
1.1% of reviews tagged to a stage.
Worked
Went wrong
28.1% of reviews tagged to a stage.
Worked
Went wrong
29.8% of reviews tagged to a stage.
Worked
Went wrong
3.9% of reviews tagged to a stage.
Worked
Went wrong
29.8% of reviews tagged to a stage.
Worked
Went wrong
Monthly figures from the same review analysis.
| Month | Review volume |
|---|---|
| Jul 26 | 220 |
| Aug 26 | 178 |
Reviews in this month
178
-19.1%vs July 2026
Average rating
4.03 out of 54.03
-0.36 points vs July 2026
178 reviews, grouped by star rating.
Shares are of this month’s total review count.
No issue mentioned
Of detailed experiences
Mentioned an issue
Of detailed experiences
Where reviewers said what happened next. Silence is counted as unknown, not as unresolved.
How incidents ended
Unresolved 43.6%, Not Stated 29.1%, Resolved 20.0%, Compensated 5.5%, Partial 1.8%
Detail is what makes a review checkable, so it is measured rather than assumed.
Daily review counts for the selected month.
August
| M | ||||||
|---|---|---|---|---|---|---|
| W | ||||||
| F | ||||||
Hover or tap a day for the number of reviews posted.
Support praise and access concerns appeared together
The publication concentration includes favorable support interactions alongside billing and facial-verification complaints. Arrival timing does not establish a shared incident or show that the experiences occurred together.
What worked
Support assistance, withdrawal receipt and interface usability
Consequential concerns
Billing disputes and account-access enforcement
Outcome distinction
Confirmed remedies coexist with outstanding disputes
Evidence boundary
Customer reports, not independently verified transaction records
Patterns in reviewers’ experiences.
Positive themesThe favorable accounts are relevant to traders who value an approachable interface, learning resources and support with routine questions or account administration. Reviewers also describe successful repeat withdrawals.
Recurring concernsThe cautionary evidence is especially relevant where uninterrupted Express payout access, predictable billing or an explainable compliance appeal matters. Reviewers report consequential disputes in those areas, without enough independent evidence to determine their underlying validity.
Scores out of 10 · August 2026
Satisfaction
8.1/ 10
Broadly favorable sentiment is supported by concrete service and usability experiences, although generic endorsements add limited diagnostic detail.
Trust
5.6/ 10
Repeat-payment accounts support reviewer confidence, while disputed charges and unexplained enforcement decisions undermine it in other accounts. Neither establishes firm-wide conduct.
Payouts
6.4/ 10
Successful withdrawals are well represented in the text, but routing errors, compliance holds and transfer-related access problems require separate consideration.
Support
7.7/ 10
Routine assistance often receives praise. Contentious cases show a different pattern, including scripted replies, unresolved escalation and limited decision explanations.
Rules
1.0/ 10
Some reviewers find the framework clear; others dispute its design, changes or application. The reviews cannot determine which contested decisions were justified.
Overall
5.8/ 10
The evidence supports a mixed operational picture within predominantly favorable sentiment: useful routine service alongside unresolved, sometimes consequential disputes.